- 6 min read
- Independent social work
- Northamptonshire
- Website and business email
A first website for an independent social work practice
Social Work Solutions Ltd needed to introduce the client's practice to families, legal professionals and organisations. We built a clear five-page site with a direct, privacy-conscious way to enquire.
- Client
- Social Work Solutions Ltd
- Sector
- Independent social work
- Location
- Northamptonshire and remote
- Engagement
- Website, domain and business email
The brief in one paragraph
The client had established an independent social work practice, but had no website or business email. The practice needed a credible place to explain its work to very different audiences and a way to receive enquiries without inviting confidential case details online. The one-week turnaround kept the brief focused.
- Five clear pages
- Services grouped for different audiences
- Accessible mobile design
- Privacy-conscious enquiry form
- Domain and branded business email
- Search and sharing foundations
The shape of the engagement, at a glance
Independent social work
A registered practice serving Northamptonshire and remote clients.
First website
Home, About, Services, Contact and Privacy.
- Website Design
- UX and UI Design
- Accessibility
- Domain and Email Setup
- Individuals and families
- Solicitors and courts
- Local authorities and universities
- Credibility
- Clarity
- Safe enquiries
- Accessibility
One-week turnaround
Live on 1 October 2026.
Trust had to be clear from the first visit
A family looking for support, a solicitor instructing an expert and a local authority seeking consultancy do not arrive with the same questions. The site had to help each visitor find the right service without losing the personal voice of the practice.
The client also needed a business email and a safe first point of contact. A web form should collect enough to begin a conversation, not the confidential details of a person's case.
What we had to solve
- No website or business email. There was nowhere professional to direct a first enquiry.
- Three different audiences. Families, legal professionals and organisations needed distinct routes through the same offer.
- Sensitive work. The form needed a clear warning against sharing confidential case details.
- A tight brief. The one-week turnaround demanded a focused first version.
Starting with the client's own words
The client's own words gave us the starting point for the site's plain, first-person copy. The practice logo guided the colours.
Before the build, the client reviewed a visual mock-up of the whole site. That gave them a chance to approve the direction while the structure and presentation were still easy to change.
One practice, three clear service paths
Adults
Care Act, mental capacity and best interest assessments, with Continuing Healthcare support.
Children and families
Child and family assessments and contact sessions.
Professional services
Expert witness work, Practice Educator services and social work consultancy.
Usable on a phone
Large tap targets, visible keyboard focus, AA contrast and a mobile call bar.
What the site does for each visitor
Five-page structure
Home, About, Services, Contact and Privacy give the practice enough room to explain its work without burying the next step.
Relevant contact topic
Each service has an Enquire about this link that pre-selects its topic in the contact form.
A clear boundary
The form asks visitors not to include confidential case details. Enquiries are not stored on the website.
Straight to the inbox
Enquiries are sent securely to the practice inbox.
Basic safeguards
Spam protection and server-side checks protect the enquiry route.
Set up to maintain
The domain, a branded mailbox, its setup guide and a maintenance handbook were included.
A small stack with a clear job
The site uses no cookies or analytics. Enquiries are sent securely to the practice inbox and not stored on the website, so the client can reply directly. A clear, first-person privacy notice explains how information is handled.
- TanStack Start (React, TypeScript)
- Tailwind CSS
- Lovable hosting
- Transactional email
- Domain and business email
From mock-up to launch in one week
Proposal and mock-up, 25 September 2026
The full-site visual direction was reviewed and approved before development.Build, 29 to 30 September 2026
The five pages, enquiry form and privacy notice were built and tested against the approved mock-up.Domain, email and handover
The domain and branded mailbox were set up, with a step-by-step email guide and a maintenance handbook.Launch, 1 October 2026
The practice's website went live with page titles, descriptions, structured data, a sitemap and a branded sharing image.
The safeguards built into the first version
Accessible navigation
Visible focus and AA contrast help people find their way through the site.
Mobile contact
Large tap targets and a call bar keep contact options close on a phone.
Privacy warning
Visitors are asked not to share confidential case details in the form.
Enquiry safeguards
Spam protection and server-side checks protect the form.
Direct delivery
Enquiries are sent securely to the practice inbox and not stored on the website.
Search foundations
Page metadata, structured data, a sitemap and a share image support discovery and previews.
Ready to be found and contacted
- Pages live
- Five
- Enquiries
- Direct
- Business email
- Branded
- Handover
- Complete
A clear introduction to the practice and its services.
Messages arrive in the practice inbox for the client to reply to.
A mailbox for professional correspondence.
A setup guide and maintenance handbook for future changes.
The site went live on 1 October 2026. The client was very happy with the result after reviewing it, and felt it matched what they wanted. It is too early to claim traffic or enquiry outcomes.
A first site has to make the next step feel safe
First-person language helps people understand who they will speak to. Separate service paths help very different visitors get to the right place. The contact form deliberately asks for less, so a first conversation can begin without sensitive case details being sent online.
- Start with the client's own words
- Group services by what visitors need
- Pre-select a relevant enquiry topic
- Keep confidential details out of the form
Content hub — Social Work Solutions Ltd
Client: Social Work Solutions Ltd
Industry: Independent social work practice
Project type: First website and business email
Services delivered: Website Design, UX and UI Design, Accessibility, Domain and Email Setup
Problem
A newly independent practice had no website or business email, but needed to earn trust with families, legal professionals and organisations from day one.
Approach
The client's own words and logo shaped an approved full-site mock-up, followed by a focused five-page build.
Solution
A five-page website in the client's voice, with clear service groups and a privacy-conscious enquiry form that sends messages to the practice inbox.
Outcome
A credible professional presence and a direct route for enquiries, delivered within one week.
Key takeaway
An independent practice needs to explain its services and give visitors a safe way to make first contact.
Lessons
- Use the client's words.
- Separate services by audience.
- Do not ask for confidential case details in a first enquiry.
Continue exploring
Related work, thinking and services
Related services
Related insights
Launching an independent practice?
If you need a first website that explains your work and makes it straightforward to enquire, we can talk through what the first version needs.